Home Healthcare Intake & Insurance Specialist

Rotech Healthcare Inc.; Iron River (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

401(k) with company match

Medical, dental, vision coverage

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You’ll be the first contact for patients and referral sources, handling intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role requires accuracy, strong communication, and the ability to work in a fast-paced healthcare setting.

Qualifications

• Background check required and job-specific screenings.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Knowledge of insurance verification and reimbursement practices is a plus.

Responsibilities

• Be the first point of contact for patients and referral sources.
• Verify insurance coverage (Medicare, Medicaid, private payers) and coordinate intake.
• Process documentation including CMNs, SOPs, invoices and delivery paperwork.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients and internal teams to ensure timely service.

Skills

Customer service

Insurance verification

Communication

Teamwork

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You’ll be the first contact for patients and referral sources, handling intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role requires accuracy, strong communication, and the ability to work in a fast-paced healthcare setting.