Home Healthcare CSR: Intake & Insurance Verifications

Rotech Healthcare Inc.; Prescott (AZ); Presencial; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous paid time off

Medical, dental, and vision coverage

401(k) plan

Life insurance and disability benefits

Employee discounts and recognition

Resumo da oferta

Rotech Healthcare Inc. is actively seeking a Customer Service Representative to manage home healthcare intake and verify insurance coverage.

You will be the first point of contact for patients and referral sources, ensuring accurate intake and coordination of durable medical equipment and respiratory services. The role requires strong communication, multi-tasking, and meticulous records management, with potential on-call coverage and occasional home deliveries as needed.

Qualificações

• Background check and drug screen as required.
• Valid driver’s license with a clean driving record.
• Experience in insurance verification and medical billing preferred.
• Education requirements per applicable laws or contract.
• Ability to work independently and as part of a team.

Responsabilidades

• Handle patient intake and verify insurance coverage.
• Coordinate documentation and service setup for respiratory products and equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to resolve inquiries.
• Assist with office operations including deposits and batch reporting.
• May cover on-call and drive a company vehicle for home deliveries.

Conhecimentos

Customer service

Insurance verification

Medical billing

Communication

Multitasking

Attention to detail

Formação académica

High school diploma or GED

Ferramentas

Outlook

Word

Excel

Descrição da oferta de emprego

Rotech Healthcare Inc. is actively seeking a Customer Service Representative to manage home healthcare intake and verify insurance coverage.

You will be the first point of contact for patients and referral sources, ensuring accurate intake and coordination of durable medical equipment and respiratory services. The role requires strong communication, multi-tasking, and meticulous records management, with potential on-call coverage and occasional home deliveries as needed.