Home Healthcare Intake & Insurance Specialist

Rotech Healthcare Inc.; Gahanna (OH); Presencial; USD 32.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

Generous paid time off and paid holi‑

Overtime pay for non-exempt positions

401(k), HSA, and FSA

Medical, prescription, dental, and vis

Resumo da vaga

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced, patient-centered environment.

Qualificações

• Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.
• Any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or contract.
• High school diploma or GED equivalent preferred
• Experience in home healthcare, medical billing, or patient intake (preferred).
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment is a plus.
• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Capable of working independently and collaboratively within a team
• Demonstrated problem-solving, time management, and organizational skills
• Excellent verbal and written communication skills in English
• Maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and ability to multi-task effectively

Responsabilidades

• Ability to work cooperatively with others.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Deal politely with patients and referral sources.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Provide technical assistance and support for walk-in and retail equipment requests.

Conhecimentos

Verbal communication

Written communication

Time management

Organizational skills

Multi-tasking

English proficiency

Confidentiality

Formação

High school diploma or GED

Ferramentas

Outlook

Word

Excel

Descrição da vaga

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced, patient-centered environment.