Empathetic Home Healthcare Intake & Insurance CSR

Rotech Healthcare Inc.; Prince Frederick (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous paid time off

Health, dental, vision coverage

Bonus opportunity

Job summary

Rotech Healthcare Inc. is seeking a meticulous Customer Service Representative for Home Healthcare Intake & Insurance Verification. You will be the first contact for patients and referral sources, handling intake, insurance qualification, and coordination of durable medical equipment and respiratory services.

Pay ranges from $21 to $23 per hour, with a bonus opportunity. This role requires strong communication, attention to detail, and the ability to multitask in a fast-paced, patient-centered

Qualifications

• Background check required by company. Results used in context of duties and rehabilitation considerations.
• Drug screen when applicable for the position.
• Compliance with healthcare facility credentialing process when applicable.
• Valid driver’s license in state of residence with clean driving record when applicable.

Responsibilities

• Provide intake and verify insurance coverage for patients and referrals.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Assist with office operations including supply monitoring and batch reporting.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service.
• May drive a company vehicle and make home deliveries as needed.

Skills

Attention to detail

Communication skills

Time management

Teamwork

English proficiency

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Rotech Healthcare Inc. is seeking a meticulous Customer Service Representative for Home Healthcare Intake & Insurance Verification. You will be the first contact for patients and referral sources, handling intake, insurance qualification, and coordination of durable medical equipment and respiratory services.

Pay ranges from $21 to $23 per hour, with a bonus opportunity. This role requires strong communication, attention to detail, and the ability to multitask in a fast-paced, patient-centered