Empathetic Collections Specialist

Utahfirst; Salt Lake City (UT); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid parental leave

Paid pregnancy-related medical leave

PTO and holidays

Tuition reimbursement

401(k)

Training & growth

Company events

Résumé du poste

Utah First Credit Union in Salt Lake City is seeking a Collector to work with members whose accounts are delinquent or over the limit. You will explain options, offer solutions, and help bring accounts back to good standing with empathy and professionalism.

The role requires strong communication, negotiation, and problem-solving skills, plus attention to detail. Full-time hours are 40 per week at the corporate office in Downtown SLC.

Qualifications

• High school diploma or equivalent required.
• Prior collections experience with a credit union or bank preferred.
• Knowledge of loan products, policies, and procedures.
• Excellent attention to detail and follow-through.
• Must be at least 18 years old.

Responsabilités

• Contact delinquent, over-limit, and returned-check accounts.
• Identify mutually beneficial solutions to bring accounts current.
• Explain the Credit Union's position clearly over the phone.
• Counsel members on financial needs and goals related to collections.
• Educate on options to protect or rebuild credit.
• Escalate to recovery or legal actions when needed.
• Keep accurate records of communications and payments.

Connaissances

Clear communication

Active listening

Empathy

Negotiation

Organization

Financial concepts

Formation

High school diploma or equivalent

Description du poste

Utah First Credit Union in Salt Lake City is seeking a Collector to work with members whose accounts are delinquent or over the limit. You will explain options, offer solutions, and help bring accounts back to good standing with empathy and professionalism.

The role requires strong communication, negotiation, and problem-solving skills, plus attention to detail. Full-time hours are 40 per week at the corporate office in Downtown SLC.