Empathetic Collections Specialist – Help Members

Champions First Credit Union; Tallahassee (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) with up to 4% match

Profit sharing

Generous PTO including holidays, your

Job summary

Champions First Credit Union in Tallahassee is seeking a Collections Specialist to help members get back on track while protecting the Credit Union from loss. You’ll manage delinquent accounts, negotiate work-outs, and collaborate with loan officers to resolve complex cases.

The role emphasizes ethical member counseling and compliant collections practices. Full-time schedule is Mon–Fri 8:30 AM–5:00 PM with strong benefits.

Qualifications

• High school diploma plus two years of similar experience.
• Knowledge of credit union collection policies and applicable collection laws and regulations.
• Professional, well-developed interpersonal skills for communicating with members about delinquent loans.
• Intermediate math skills, comfortable with percentages, decimals, and fractions.
• Comfortable negotiating and finding workable solutions with members.
• Ability to lift up to 25 pounds, sit for long periods, and bend or stand as needed.
• Regular and dependable attendance.

Responsibilities

• Delinquent Account Management – Manage delinquent consumer loans, mortgages, business loans, credit cards, and ensure notices go out on time.
• Smart Prioritizing – Focus on high-balance accounts first while keeping smaller accounts moving to reduce overall delinquency.
• Member Work-Outs – Collaborate with members, the Collections team, and loan officers on work-outs.
• Records & Corrections – Maintain clear notes, keep files up to date, and correct loan payments when errors occur.
• Compliance – Adhere to FDCPA, policy, and procedures in all collection activities.
• Skip Tracing & Recommendations – Locate hard-to-reach members and recommend repossession or legal actions.
• Claims & Charge-Offs – File claims, coordinate with Accounting and Card Services.
• Counseling & Teamwork – Provide financial counseling and support team education.

Skills

Empathy

Negotiation

Interpersonal skills

Math skills

Attendance reliability

Physical ability

Education

High school diploma + 2 years experience

Job description

Champions First Credit Union in Tallahassee is seeking a Collections Specialist to help members get back on track while protecting the Credit Union from loss. You’ll manage delinquent accounts, negotiate work-outs, and collaborate with loan officers to resolve complex cases.

The role emphasizes ethical member counseling and compliant collections practices. Full-time schedule is Mon–Fri 8:30 AM–5:00 PM with strong benefits.