Empathetic Collections Specialist

American Credit Acceptance; Meridian (ID); On-site; USD 35,000 - 45,000; Full time

Job summary

A financial services company in Meridian, Idaho, is seeking a Servicing Specialist to manage delinquent accounts. This position emphasizes real interactions with customers to negotiate payment solutions and requires strong communication skills, sound judgment, and a stable work history. The role is full-time, Monday to Friday, and includes performance goals to drive success. Ideal candidates have a high school diploma and collections or customer service experience. This is not a script-based role but rather one focused on relationship-building and accountability.

Qualifications

• Must have strong verbal and written communication skills.
• Stable work history is preferred.
• Ability to navigate various computer systems is essential.

Responsibilities

• Manage a portfolio of delinquent accounts ranging from early to high-risk.
• Negotiate payment arrangements with customers.
• Document account activity accurately.

Skills

Strong communication skills

Ability to navigate multiple computer systems

Sound judgment

Attention to detail

Education

High School Diploma or GED

College coursework or degree

Tools

Auto-dialer system

Job description

A financial services company in Meridian, Idaho, is seeking a Servicing Specialist to manage delinquent accounts. This position emphasizes real interactions with customers to negotiate payment solutions and requires strong communication skills, sound judgment, and a stable work history. The role is full-time, Monday to Friday, and includes performance goals to drive success. Ideal candidates have a high school diploma and collections or customer service experience. This is not a script-based role but rather one focused on relationship-building and accountability.