Delinquency Solutions Specialist - Flex Pay

Upgrade, Inc.; Phoenix (AZ); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Paid time off (PTO)

401K matching

Wellness Incentive Program

Kitchen stocked with snacks and beverages

Paid parking

Job summary

A financial services company in Phoenix is seeking a Collections Specialist to handle client payments and resolve delinquency. The ideal candidate will have a financial services background, critical communication skills, and a strong ability to negotiate payment plans. Responsibilities include engaging with customers, maintaining records, and improving customer satisfaction. This role offers an engaging work environment with benefits such as paid time off, 401K matching, and wellness programs.

Qualifications

• 2+ years experience in financial services or customer service preferred.
• Working knowledge of FDCPA and FCRA regulations.
• Experience with payment processing is required.

Responsibilities

• Engage with past due customers to resolve payment issues.
• Maintain accurate records of customer communication.
• Make recommendations for loans needing additional attention.

Skills

Negotiation skills

Communication skills

Organizational skills

Customer service

Ability to work independently

Education

Bachelor's or Associate's degree

Tools

Microsoft Office

Google Apps

Job description

A financial services company in Phoenix is seeking a Collections Specialist to handle client payments and resolve delinquency. The ideal candidate will have a financial services background, critical communication skills, and a strong ability to negotiate payment plans. Responsibilities include engaging with customers, maintaining records, and improving customer satisfaction. This role offers an engaging work environment with benefits such as paid time off, 401K matching, and wellness programs.