Strategic Collections Specialist

First Interstate Properties, Ltd.; Billings (MT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Generous PTO

Child Care Assistance

Exercise reimbursement

Community involvement

Job summary

First Interstate Properties, Ltd. in Billings, MT seeks a Collections Specialist to manage daily delinquent accounts. You will contact customers, negotiate repayment plans, and document activity to minimize losses.

The role involves processing payments, skip tracing, and coordinating with investors as needed. Ideal candidates have 1–3 years in collections or customer service and strong proficiency with Word, Excel, and Outlook.

Qualifications

• High school diploma or GED required.
• 1–3 years of collections or customer service experience preferred.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Works assigned queues to collect delinquent accounts via phone or written correspondence.
• Negotiate payment arrangements to bring accounts current.
• Document collection activity and maintain accurate records.
• Process payments and prepare letters per guidelines.
• Perform skip tracing and assist with term changes as needed.
• Coordinate with investors or insurers to resolve delinquencies.

Skills

MS Word

MS Excel

MS Outlook

Communication

Time management

Organization

Problem-solving

Attention to detail

Education

High School Diploma or GED

Job description

First Interstate Properties, Ltd. in Billings, MT seeks a Collections Specialist to manage daily delinquent accounts. You will contact customers, negotiate repayment plans, and document activity to minimize losses.

The role involves processing payments, skip tracing, and coordinating with investors as needed. Ideal candidates have 1–3 years in collections or customer service and strong proficiency with Word, Excel, and Outlook.