Empathetic Collections Specialist

Servpro Industries, Inc.; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Servpro Industries, Inc. in Dallas, TX seeks a Collection Representative to contact customers with past-due payments, negotiate payment plans, and resolve disputes while upholding company policies. You will provide professional customer service and maintain detailed account records.

The role requires strong communication and problem-solving skills, with the ability to stay courteous in challenging situations and ensure accurate documentation across all interactions.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to remain professional and courteous in difficult situations.

Responsibilities

• Communicate with customers regarding accounts.
• Provide customer service and support to customers in a professional manner.
• Negotiate payment plans with customers.
• Keep accurate records of customer accounts and payment history.
• Ensure that all collection policies and procedures are followed.
• Maintain a positive relationship with customers while collecting payments.
• Accurately document all communications.
• Schedule and follow up on all communications.

Job description

Servpro Industries, Inc. in Dallas, TX seeks a Collection Representative to contact customers with past-due payments, negotiate payment plans, and resolve disputes while upholding company policies. You will provide professional customer service and maintain detailed account records.

The role requires strong communication and problem-solving skills, with the ability to stay courteous in challenging situations and ensure accurate documentation across all interactions.