Collections Specialist - Empathetic Negotiator

Firstsource; Louisville (KY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Firstsource is seeking a Collections Representative to assist in recovering outstanding debts from individuals or businesses. This role requires professionally engaging debtors, proposing repayment plans, and maintaining compliant records across communications and payments.

You will work within the Operations department, reporting to the Team Leader-Operations, and handle multiple contact channels to achieve payment resolutions while upholding ethical standards.

Qualifications

• Strong interpersonal and negotiation skills.
• Knowledge of debt collection laws and regulations, particularly the FDCPA.
• Proficiency in computer software and data entry.
• Excellent organizational and time-management abilities.
• Attention to detail and accuracy in record-keeping.

Responsabilités

• Contact debtors through phone calls, emails, or written correspondence to negotiate payment arrangements, settle outstanding balances, and collect overdue payments.
• Engage with debtors professionally and empathetically, addressing inquiries, disputes, and concerns while maintaining a positive customer experience.
• Develop and propose repayment plans or settlements that consider the debtor's financial circumstances, while also meeting the organization's objectives.
• Maintain accurate and detailed records of all communication and payment agreements, ensuring compliance with legal and regulatory requirements.
• Stay informed about federal and state debt collection laws and regulations
• Utilize skip-tracing techniques and tools to locate and communicate with debtors who are difficult to reach or have changed their contact information.
• Handle incoming payments, accurately allocate funds to debtor accounts, and update account information accordingly.
• Deliver high levels of CSAT / NPS scores / others
• Communicate with company supervisors and collection managers.
• Reach out to designated delinquent customers and utilize various skip-tracing resources.

Connaissances

Interpersonal skills

Negotiation skills

FDCPA knowledge

Data entry

Time management

Attention to detail

Formation

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Description du poste

Firstsource is seeking a Collections Representative to assist in recovering outstanding debts from individuals or businesses. This role requires professionally engaging debtors, proposing repayment plans, and maintaining compliant records across communications and payments.

You will work within the Operations department, reporting to the Team Leader-Operations, and handle multiple contact channels to achieve payment resolutions while upholding ethical standards.