Empathetic Call Center Pro — 4x10 Shifts, ESOP

ProComm; Grover Square (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

ESOP

Healthcare (Medical, Dental, Vision)

401(k) with employer match

Life Insurance

Paid Time Off

Professional Development

Job summary

ProComm in Seneca, SC seeks a Full-Time Call Center Representative to handle inbound calls with empathy and professionalism. The role requires accurate data entry, routing messages, and ensuring timely dispatch to clients while meeting performance benchmarks.

Candidates must be at least 18, comfortable with Windows-based desktops, and able to work four 10-hour shifts including one weekend day and holidays. Training is provided in a supportive team environment.

Qualifications

• Excellent verbal and written English skills.
• Comfort navigating Windows-based desktop environments.
• Typing speed of at least 35 WPM.
• Reliable with punctuality and strong organizational habits.
• Flexible availability for 40-hour weeks across four 10-hour shifts, including one weekend day and holidays.

Responsibilities

• Handle a steady volume of inbound calls with a warm, empathetic and professional tone.
• Gather essential caller details, verify information, and route messages or urgent dispatch requests to the appropriate client contacts.
• Input caller records, details and notes into the internal call-processing system accurately and promptly.
• Meet or exceed key operational benchmarks, including schedule adherence, call wrap-up time, and QA standards.

Skills

Verbal English

Written English

Windows OS

Typing 35 WPM

Reliability

Organizational skills

Tools

Call processing system

Windows-based desktop apps

Job description

ProComm in Seneca, SC seeks a Full-Time Call Center Representative to handle inbound calls with empathy and professionalism. The role requires accurate data entry, routing messages, and ensuring timely dispatch to clients while meeting performance benchmarks.

Candidates must be at least 18, comfortable with Windows-based desktops, and able to work four 10-hour shifts including one weekend day and holidays. Training is provided in a supportive team environment.