Full-Time Call Center Representative

ProComm; Grover Square (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

ESOP

Healthcare (Medical, Dental, Vision)

401(k) with employer match

Life Insurance

Paid Time Off

Professional Development

Job summary

ProComm in Seneca, SC seeks a Full-Time Call Center Representative to handle inbound calls with empathy and professionalism. The role requires accurate data entry, routing messages, and ensuring timely dispatch to clients while meeting performance benchmarks.

Candidates must be at least 18, comfortable with Windows-based desktops, and able to work four 10-hour shifts including one weekend day and holidays. Training is provided in a supportive team environment.

Qualifications

• Excellent verbal and written English skills.
• Comfort navigating Windows-based desktop environments.
• Typing speed of at least 35 WPM.
• Reliable with punctuality and strong organizational habits.
• Flexible availability for 40-hour weeks across four 10-hour shifts, including one weekend day and holidays.

Responsibilities

• Handle a steady volume of inbound calls with a warm, empathetic and professional tone.
• Gather essential caller details, verify information, and route messages or urgent dispatch requests to the appropriate client contacts.
• Input caller records, details and notes into the internal call-processing system accurately and promptly.
• Meet or exceed key operational benchmarks, including schedule adherence, call wrap-up time, and QA standards.

Skills

Verbal English

Written English

Windows OS

Typing 35 WPM

Reliability

Organizational skills

Tools

Call processing system

Windows-based desktop apps

Job description

Full-Time Call Center Representative
Company: ProComm l Location: Seneca, SC
Pay: $15-$18
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

About ProComm

At ProComm, we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion. We specialist in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices. When our clients need dependable, human-centered communication solutions, they turn to our team because they know every single call will be handled with integrity and care.

We are actively expanding our team and seeking empathetic, dynamic, and collaborative team players to join our in-office team in Seneca. Whether you bring years of seasoned customer service experience or are eager to step into the field and launch a vibrant new career path, we welcome your application with open arms! Prior call center experience is not required to thrive here. From your very first day, you will participate in a comprehensive, fully paid training designed to equip you with all the tools, techniques, and confidence required to achieve long-term success.

We are looking for individuals who want far more than just a place to log hours and collect a paycheck. We offer a vibrant, supportive environment where you can build a stable, deeply rewarding career. At ProComm, your daily efforts are recognized, your voice is heard, and your professional growth is actively supported every step of the way. If you thrive in a fast-paced setting and are passionate about helping others, we would love to welcome you to our growing family!

Key Responsibilities

In this role, you will service as the voice of our clients, handling inbound communication with care, speed, and accuracy. Your daily duties will include:

• Customer Engagement: Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued.
• Information and Message Routing: Accurately gather essential details from callers; verify key information, and route messages or urgent dispatch request to the appropriate client contacts.
• Data Management: Input caller's records, details, and notes into our internal call-processing system promptly and precisely.
• Performance Excellence: Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards.

What We Are Looking For:

We are looking for candidates who combine strong communication capabilities with high attention to detail and reliable performance. Ideal qualifications include:

• Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
• Technical Aptitude: Comfort navigating Windows-based desktop environments, multi-tasking across software applications, and typing at a minimum speed of 35WPM.
• Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.
• Flexible Availability: Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays.
• Candidates must be at least 18 years of age.

Why Join ProComm?

We invest directly in our employee's long-term financial, physical, and personal well-being. Full-time team members enjoy a robust compensation and benefits package, including:

• Employee Stock Ownership Plan (ESOP): Build equity as you work! As an employee-owner, you share directly in the growth and financial success of our company.
• Comprehensive Healthcare: Comprehensive Medical, Dental, and Vision coverage options tailored to fit your needs.
• Retirement Planning: 401(k) retirement plan with an employer match to helps secure your future.
• Life and Financial Security: Free employer-provided Life Insurance and access to legal assistance resources.
• Work-Life Balance: Generous Paid Time Off (PTO) accrual starting in your first year.
• Paid Professional Development: Comprehensive, paid step-by-step training to build your confidence and skills before you take live calls independently.

How Our Hiring Process Works

Ready to take the next step toward a stable, supportive, and rewarding workplace? We'd love to review your application!

1. Submit Your Resume: Apply directly through this posting with an updated resume.
2. Resume Review: Our talent team reviews all incoming applications in the order they are received to ensure a fair and thorough process for every candidate.
3. Next Steps via Email: If your background and qualifications match what we're looking for, our recruiting team will reach out via email with next steps.

Anserfone is an Equal Opportunity Employer.