Remote Call Center Agent — Compassionate Customer Support

Expivia Interaction Marketing Group Inc.; Erie (Erie County); Hybrid; USD 30,000 - 40,000; Full time

Job summary

A customer service company is seeking a Call Center Agent for a work-from-home position with mandatory initial training in Erie, PA. The ideal candidate will handle customer inquiries with a positive attitude, respond to complaints, and maintain professionalism at all times. Requirements include experience in customer service or sales, and a high school diploma or GED. Strong communication skills and a detail-oriented mindset are essential. This is an entry-level role offering full-time employment.

Qualifications

• Previous experience in sales, customer service, or related fields is a plus.
• Ability to build rapport with customers.
• Provide a consistent positive attitude & effort.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating and resolving customer complaints.

Skills

Sales experience

Customer service experience

Strong communication skills

Detail oriented

Ability to multitask

Education

High School Diploma or GED Equivalent

Job description

Expivia Marketing is seeking customer service representatives to join our team!

THIS IS A WORK-FROM-HOME POSITION!

However, please note there will be mandatory initial in-person training at our main office in Erie, PA.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
  
  

Qualifications

• Previous experience in sales, customer service, or other related fields a PLUS
• High School Diploma or GED Equivalent
• Ability to build rapport with customers
• Strong communication skills and professionalism
• Detail Oriented
• Ability to multitask and manage time effectively
• Provide a consistent positive attitude & effort
• Have a warm and engaging disposition.
  
  

Apply now for the opportunity to join an exciting, professional, and growing organization. As we grow, we will primarily fill additional Management, HR, and Client Service positions from within.

To apply, please fill out the online application and attach your resume. Resumes may also be sent to [e-mail].