Empathetic Call Center Agent – ESOP & Benefits

Notifymd; Chesapeake (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

ESOP

Health Coverage (Medical, Dental, Visſ

401(k) with employer match

Paid Time Off (PTO)

Life Insurance

Job summary

notifyMD is hiring a Full-Time Call Center Agent in Chesapeake, VA (In-Office). You will handle high-volume calls with empathy, collect and route messages accurately, and enter data precisely. The role requires clear English communication, basic Windows skills, and reliable attendance.

Training is provided, and weekend shifts are required. This position offers a supportive team culture, ESOP options, health coverage, a 401(k) with match, PTO, and life insurance benefits as part of a competitive

Qualifications

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35 WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Responsibilities

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and QA standards.

Skills

Phone etiquette

English proficiency

Windows basics

Typing 35 WPM

Weekend availability

Dependable attendance

Job description

notifyMD is hiring a Full-Time Call Center Agent in Chesapeake, VA (In-Office). You will handle high-volume calls with empathy, collect and route messages accurately, and enter data precisely. The role requires clear English communication, basic Windows skills, and reliable attendance.

Training is provided, and weekend shifts are required. This position offers a supportive team culture, ESOP options, health coverage, a 401(k) with match, PTO, and life insurance benefits as part of a competitive