Empathetic Call Center Agent — ESOP & Benefits

Answermti-1; Atlanta (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

ESOP

Health Insurance

401(k) with match

PTO

Job summary

AMTI in Atlanta, GA is hiring for a Full-Time Call Center Agent to handle high-volume, inbound calls with empathy and professionalism. No prior experience is required; we provide complete, paid training from day one and a supportive team culture. You will work 40 hours a week, including one weekend day and scheduled holidays.

Day-to-day tasks include collecting details, routing messages, data entry, and meeting performance metrics while delivering excellent customer service.

Qualifications

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Responsibilities

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and QA standards.

Skills

Clear English communication

Typing 35 WPM

Windows basics

Dependable attendance

Tools

Windows OS

Job description

AMTI in Atlanta, GA is hiring for a Full-Time Call Center Agent to handle high-volume, inbound calls with empathy and professionalism. No prior experience is required; we provide complete, paid training from day one and a supportive team culture. You will work 40 hours a week, including one weekend day and scheduled holidays.

Day-to-day tasks include collecting details, routing messages, data entry, and meeting performance metrics while delivering excellent customer service.