Emerging Store Manager

Walgreens; Bath (ME); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a dynamic Store Supervisor to lead customer service associates and manage store operations. In this pivotal role, you will engage with customers, resolve complaints, and ensure a positive shopping experience. You will also oversee daily activities, manage team performance, and collaborate with the Store Manager to drive sales and profitability. This position offers an exciting opportunity to shape the customer experience while fostering a culture of accountability and performance within the team. If you are a motivated leader with a passion for retail, this role is perfect for you.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Leadership skills and strong communication are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure satisfaction.

Skills

Customer Service

Leadership

Communication

Team Management

Retail Operations

Education

Bachelor’s Degree

High School Diploma/GED

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, managing shifts, approving time records, and scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach opportunities and future store initiatives.
• Supports Store Manager in leveraging data and team input to make informed decisions and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Oversees inventory management, including resets, price changes, trend analysis, and training team members on inventory procedures.
• Ensures store cleanliness, safety, and maintenance, and that team members are familiar with all systems and software.
• Ensures compliance with policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and other tools to engage the team and identify sales opportunities, supporting store growth initiatives.
• Supports pharmacy operations during peak times, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads, trains, mentors, and coaches team members, managing performance and discipline, and making hiring decisions.
• Develops talent pipelines, manages staffing needs, and promotes diversity and inclusion.
• Fosters a culture of accountability through clear expectations and performance management processes.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens internship program, or high school diploma/GED with two years of supervisory experience.
• Leadership skills, professional ethics, self-motivation, and strong communication and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluency in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.
• Willingness to accept promotion and relocation if offered.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing both front-end and pharmacy.
• Retail or food industry experience for external candidates.

We consider employment of qualified applicants with arrest and conviction records.

Equal Opportunity Employer, including disability/veterans.

This information promotes pay transparency and equal employment opportunities at Walgreens. The salary range is $45,000 - $71,550, with actual offers based on various factors.

This role remains open until filled. To review benefits, visit jobs.walgreens.com/benefits. If unable to click, copy and paste the URL into your browser.