Emerging Store Manager

Walgreens; Yarmouth (ME); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager who will lead a team in delivering exceptional customer service while managing store operations. This role involves supervising staff, ensuring compliance, and analyzing performance data to drive improvements. You'll engage with customers, resolve issues, and foster a positive shopping environment. If you're passionate about leadership and customer experience, this opportunity offers a chance to make a significant impact in a dynamic retail setting. Join a forward-thinking company that values growth and development.

Qualifications

• Bachelor's degree or equivalent experience required.
• Leadership abilities and flexibility in work schedule are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers to enhance their experience and resolve complaints.
• Analyzes financial data to support store growth and improvement.

Skills

Customer Service

Leadership

Performance Management

Data Analysis

Education

Bachelor's Degree

Equivalent Experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, managing schedules.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports data analysis and decision-making to monitor store performance.
• Manages cash operations, inventory, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to support store growth and improvement.
• Uses KPIs and operating statements to engage the team and implement solutions.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads and trains team members, manages performance, and provides career development support.
• Builds talent pipelines, manages recruitment, and ensures diversity and compliance.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes required training and development programs.
• Monitors own performance and seeks feedback for self-improvement.
• Maintains necessary licenses and certifications.

Communications

• Ensures open communication through meetings and discussions.
• Supports strategic planning and communication of company goals.
• Qualifications include a Bachelor’s degree or equivalent experience, leadership abilities, and flexibility in work schedule. Willingness to accept promotion and transfer is also required.

Walgreens is an Equal Opportunity Employer. Salary range is $45,000 - $71,550, depending on various factors. Role remains open until filled. Benefits details available at jobs.walgreens.com/benefits.