Emerging Store Manager

Walgreens; South Euclid (OH); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to lead and enhance customer experiences while driving operational excellence. This role involves supervising store operations, managing team performance, and ensuring compliance with policies. The ideal candidate will have strong leadership skills and a commitment to customer service, fostering a culture of accountability and engagement among team members. Join a forward-thinking company that values diversity and offers a competitive salary range, along with opportunities for personal and professional growth.

Qualifications

• Proven leadership skills with a focus on team engagement.
• Ability to analyze financial data for store improvement.

Responsibilities

• Supervises store operations and manages team activities.
• Engages customers and resolves complaints to ensure satisfaction.

Skills

Customer Service Skills

Leadership Skills

Data Analysis

Inventory Management

Performance Management

Education

Bachelor's Degree or Equivalent Experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, managing shifts, approving time records and managing scheduling conflicts.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in data analysis and decision-making, monitors impact.
• Supervises cash management, inventory, store cleanliness, safety, and compliance with policies and laws.
• Ensures team knowledge of systems and safety procedures.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and operating statements to drive solutions and growth initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, manages performance, and provides career development support.
• Manages talent acquisition, staffing, and diversity pipelines.
• Fosters a culture of accountability through clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors own performance and seeks feedback for self-improvement.
• Maintains valid pharmacy technician license as required.

Communications

• Ensures open communication through meetings and discussions.
• Assists in planning and communicating store strategies.
• Qualifications include a bachelor’s degree or equivalent experience, leadership skills, and willingness to work flexible hours and potentially relocate.

Walgreens is an equal opportunity employer, considering qualified applicants with arrest and conviction records. The salary range for this position is $45,000 - $71,550, depending on various factors. The role remains open until filled. Benefits information can be found at jobs.walgreens.com/benefits.