Emerging Store Manager

Walgreens; Euclid (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Store Supervisor to lead customer service associates and manage store operations. This role involves overseeing the front end of the store, ensuring excellent customer experiences, and driving business performance through effective team management. The ideal candidate will possess strong leadership skills, a Bachelor's degree or equivalent experience, and a commitment to fostering a positive work environment. This position offers a unique opportunity to impact store performance and customer satisfaction while developing your career in a dynamic retail environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong leadership abilities and customer service skills are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.

Skills

Leadership

Customer Service

Team Management

Financial Analysis

Communication

Education

Bachelor's Degree

Equivalent Experience

Job description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
• Supports Store Manager in leveraging data, analysis, and team input to make fact-based decisions, follow-up, and monitor impact.
• Supervises store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and oversees bookkeeping.
• Supervises inventory, completes resets/revisions, analyzes trends, and trains team members on inventory procedures.
• Ensures execution of operational feedback from the Store and District Managers through delegation and supervision.
• Maintains store cleanliness and appearance, manages repairs and emergencies.
• Ensures team members are proficient with all computer and technology systems.
• Prioritizes safety and well-being of team members, utilizing the Security Operations Center effectively.
• Complies with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments and other tasks as assigned.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses performance indicators to engage the team and drive store improvements. Collaborates with the Store Manager on sales initiatives and growth opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members; provides coaching, mentoring, and support for career development. Manages performance, discipline, and termination decisions.
• Assigns responsibilities, develops performance plans, and recognizes achievements to enhance effectiveness.
• Recruits and retains talent, builds talent pipelines, and manages staffing needs and hiring processes.
• Follows proper procedures for recruitment, record-keeping, and training in accordance with policies and laws.
• Establishes a culture of accountability through clear expectations and performance management tools.

Training & Personal Development

• Completes Store Manager training programs and other required courses.
• Seeks continuous feedback and self-development; maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required by state.

Communications

• Maintains open communication with team through meetings and discussions. Responds to questions and concerns.
• Assists in planning and communicating company and store strategies.

Qualifications include a Bachelor's degree or equivalent experience, leadership abilities, completion of Store Manager training, fluency in English, flexibility in work schedule, willingness to accept promotion, and ability to transfer locations.