Emerging Store Manager

Walgreens; Dayton (OH); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a Store Supervisor to lead customer service associates and manage store operations. This dynamic role involves enhancing customer experiences, supervising daily store activities, and driving business performance through data analysis. The ideal candidate will possess strong leadership qualities and communication skills, ensuring a motivated team that meets company deliverables. With opportunities for career development and a commitment to community outreach, this position offers a chance to make a significant impact in a retail environment. If you are ready to take on a leadership role in a fast-paced setting, this is the opportunity for you.

Qualifications

• Bachelor's degree or equivalent experience; or completion of Walgreens Community Internship Program.
• Strong leadership abilities and communication skills required.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.

Skills

Leadership

Communication Skills

Customer Service

Business Acumen

Education

Bachelor's Degree

High School Diploma/GED with supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing shifts, approving time records, and handling scheduling conflicts.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports leveraging data and team input to make informed decisions, monitor impacts, and drive store improvements.
• Oversees cash management, inventory control, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and operating statements to engage the team and identify growth opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching and career development support.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and ensures diversity in leadership pipeline.
• Follows proper procedures for hiring, training, and record-keeping.
• Establishes a culture of accountability with clear expectations and performance management.

Training & Personal Development

• Completes required training and development programs.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team members through meetings and discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience; or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Leadership abilities, strong ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training or willingness to complete within 12 weeks.
• Fluent in English (except in Puerto Rico).
• Flexible schedule, willing to work extended hours, and accept promotion if offered.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others, preferably in retail or food industry.

We consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

This role's salary range is $45,000 - $71,550, depending on various factors. For benefits, visit jobs.walgreens.com/benefits. This position remains open until filled.