Service Manager II — Aspiring Leader
Colonial Group
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Job summary
Colonial Group is seeking a Service Manager II in Littleton, NH to lead the service team, uphold safety, and deliver VIP-level customer experiences while developing staff.
The SMII replaces Assistant Manager as a development path toward Service Manager, focusing on operations, training, scheduling, and adherence to codes.
You will manage daily workflows, ensure high performance, and partner with management to meet company standards.
Qualifications
- Strong people management and leadership skills with the ability to motivate and guide teams.
- Excellent verbal and written communication abilities.
- Solid business sense with the ability to analyze, prioritize, and implement solutions.
- Strong organizational and time management skills.
- Comprehensive understanding of automotive servicing and industry practices.
Responsibilities
- Ensure workplace safety is priority #1 and adherence to safety policies.
- Perform duties of the Assistant Manager and lead the team to meet customer needs.
- Learn and implement VIP processes to deliver exceptional customer experiences.
- Schedule the team to cover all hours of operation and communicate effectively.
- Train, coach, and develop associates; oversee LMS and vendor trainings.
- Manage dispatching of work orders and coordination with technicians.
Skills
Education
Tools
Job description
Colonial Group is seeking a Service Manager II in Littleton, NH to lead the service team, uphold safety, and deliver VIP-level customer experiences while developing staff.
The SMII replaces Assistant Manager as a development path toward Service Manager, focusing on operations, training, scheduling, and adherence to codes.
You will manage daily workflows, ensure high performance, and partner with management to meet company standards.
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