Emerging Markets Tech Services Manager

RDO Equipment Co; Billings (MT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Competitive compensation

Job summary

RDO Equipment Co. in Billings, MT is seeking a Service Manager to lead an Emerging Markets Technology Specialist team and partner with customers to deliver high‑quality service solutions.

You will balance people leadership with operational excellence, manage schedules and workflows, and develop the next generation of field techs while building strong relationships with clients across landfill, mining, solar and autonomy segments.

Qualifications

• Leadership abilities and willingness to grow in a leadership role.
• Customer service skills with a focus on delivering top-notch experiences.
• Tech-savvy with ability to learn new systems quickly.
• Clear written and verbal communication.
• Ability to thrive in a fast-moving environment with shifting priorities.
• Valid work authorization to work in the United States without sponsorship.

Responsibilities

• Managing Work Orders: open/close orders and track progress in internal systems.
• Scheduling and Workflow Management: assign techs to jobs and manage timetables.
• Communication: keep team and customers aligned and informed.
• Team Management and Development: lead, mentor, and resolve issues within the tech team.
• Customer Service and Relationship Building: ensure world-class customer experiences.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Team leadership

Job description

RDO Equipment Co. in Billings, MT is seeking a Service Manager to lead an Emerging Markets Technology Specialist team and partner with customers to deliver high‑quality service solutions.

You will balance people leadership with operational excellence, manage schedules and workflows, and develop the next generation of field techs while building strong relationships with clients across landfill, mining, solar and autonomy segments.