Emerging Technology Markets Service Manager - Billings

Make Choteau Home; Billings (MT); On-site; USD 70,000 - 90,000; Full time

Job summary

RDO Equipment Co. is seeking a Service Manager to lead a team of Emerging Markets Technology Specialists, coordinate schedules and workflows, and partner with customers to deliver high-quality service solutions.

This role emphasizes leadership, operational excellence, and strong customer relationships. You will manage work orders, oversee scheduling, and ensure timely communication while developing your team and building lasting client partnerships across landfill, mining, solar, and autonomy

Qualifications

• Leadership abilities to manage a team and guide performance.
• Customer service skills to maintain client relationships and satisfaction.
• Tech-savvy with ability to learn new systems quickly.
• Clear communication, both written and verbal, with internal teams and customers.
• Ability to thrive in a fast-paced environment with shifting priorities.

Responsibilities

• Managing Work Orders: opening/closing orders and tracking progress.
• Scheduling and Workflow Management: assign techs to jobs timely and coordinate workloads.
• Communication: keep team and customers aligned and informed.
• Team Management and Development: lead and develop technicians; address issues.
• Customer Service and Relationship Building: ensure a world-class service experience for customers.

Skills

Leadership Abilities

Customer Service Skills

Tech-Savvy

Communication

Pace

Work Authorization

Job description

Description

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you’ll lead and develop a team of Emerging Markets Technology Specialist’s, manage schedules and workflows, and partner closely with customers to deliver timely, high-quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you’re ready to grow your career with an organization built on strong values, teamwork, and long‑term success,

What’s In It For You:

• $70000 - $90000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well‑being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co.’s Emerging Markets team, where you’ll support customers working in Landfill, Mining, Solar, and Autonomy—some of the fastest‑growing segments of our business. This team partners closely across the organization to deliver practical, innovative solutions, from helping landfills improve compaction to supporting solar projects and mining operations with precision technology. You’ll work alongside experienced teammates who are focused on real results, strong partnerships, and shaping what’s next in these evolving industries.

What You Will Do:

• Managing Work Orders: staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: it's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Communication: whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: you’re passionate about delivering top‑note customer experiences.
• Tech‑Savvy: you’re confident using computers and quick to learn new systems.
• Experience: familiarity with our industry is a plus, but not required—we’ll support your learning.
• Communication: you express yourself clearly, both in writing and in conversation.
• Pace: you thrive in a fast‑moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here:

• A dynamic environment: where no two days are the same.
• A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.