Emerging Technology Markets Service Manager

RDO Equipment Co; Billings (MT); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Bonus potential

Competitive compensation

Zusammenfassung

RDO Equipment Co. in Billings, MT is seeking a Service Manager to lead an Emerging Markets Technology Specialist team and partner with customers to deliver high‑quality service solutions.

You will balance people leadership with operational excellence, manage schedules and workflows, and develop the next generation of field techs while building strong relationships with clients across landfill, mining, solar and autonomy segments.

Qualifikationen

• Leadership abilities and willingness to grow in a leadership role.
• Customer service skills with a focus on delivering top-notch experiences.
• Tech-savvy with ability to learn new systems quickly.
• Clear written and verbal communication.
• Ability to thrive in a fast-moving environment with shifting priorities.
• Valid work authorization to work in the United States without sponsorship.

Aufgaben

• Managing Work Orders: open/close orders and track progress in internal systems.
• Scheduling and Workflow Management: assign techs to jobs and manage timetables.
• Communication: keep team and customers aligned and informed.
• Team Management and Development: lead, mentor, and resolve issues within the tech team.
• Customer Service and Relationship Building: ensure world-class customer experiences.

Kenntnisse

Leadership

Customer service

Tech-savvy

Communication

Pace

Team leadership

Jobbeschreibung

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you’ll lead and develop a team of Emerging Markets Technology Specialist’s, manage schedules and workflows, and partner closely with customers to deliver timely, high‑quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you’re ready to grow your career with an organization built on strong values, teamwork, and long‑term success.

What’s In It For You

• $70000 - $90000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry‑leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co.’s Emerging Markets team, where you’ll support customers working in Landfill, Mining, Solar, and Autonomy—some of the fastest‑growing segments of our business. This team partners closely across the organization to deliver practical, innovative solutions, from helping landfills improve compaction to supporting solar projects and mining operations with precision technology. You’ll work alongside experienced teammates who are focused on real results, strong partnerships, and shaping what’s next in these evolving industries.

What You Will Do

• Managing Work Orders: staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: it's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Communication: whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.

What You Will Need

• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: you’re passionate about delivering top‑notch customer experiences.
• Tech‑Savvy: you’re confident using computers and quick to learn new systems.
• Experience: familiarity with our industry is a plus, but not required—we’ll support your learning.
• Communication: you express yourself clearly, both in writing and in conversation.
• Pace: you thrive in a fast‑moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• A dynamic environment: where no two days are the same.
• A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.