Emergency Veterinary Referral Coordinator

Veterinary Specialty Center Seattle; Lynnwood (WA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k program

CE and development support

Pet perks

Job summary

Veterinary Specialty Center Seattle in Lynnwood, WA seeks an Emergency Referral Coordinator to support day-to-day flow of the Emergency and Critical Care Departments. The role acts as a liaison between clinical teams and clients, ensuring clear communication and efficient case flow.

Reports to the Client Service Manager with collaboration from supervisory staff and veterinarians. The position emphasizes documenting client communications, managing discharge processes, and coordinating with nurses

Qualifications

• Experience in the veterinary field for two or more years.
• Excellent interpersonal communication skills.

Responsibilities

• Emergency and Critical Care Doctor Support.
• Create and submit diagnostic requests for the doctor.
• Monitor the diagnostic tab in Ezyvet to ensure all diagnostic results return and are reviewed.
• Create estimates upon request by doctor.
• Obtain rDVM records upon request by doctor and ensure records are attached to patient’s medical record.
• Communicate with nurses on patient status, discharge information, and any other pertinent information.
• Monitor ER flow and communicate wait times to clients.
• Facilitate patient visits.
• Verify and/or witness client statements regarding procedures, including euthanasia.
• Cross reference and double check charges for procedures, diagnostics, and hospitalization for inpatients and outpatients to ensure accurate invoicing.
• Prepare for emergency and critical care discharge (medications, samples, personal items).
• Review discharge instructions with the client (care, monitoring, medications, follow-up).
• Call in prescriptions to a pharmacy when requested by doctor.
• Coordinate with shelters and rescue organizations.
• Attend all staff and department meetings as requested.

Job description

Veterinary Specialty Center Seattle in Lynnwood, WA seeks an Emergency Referral Coordinator to support day-to-day flow of the Emergency and Critical Care Departments. The role acts as a liaison between clinical teams and clients, ensuring clear communication and efficient case flow.

Reports to the Client Service Manager with collaboration from supervisory staff and veterinarians. The position emphasizes documenting client communications, managing discharge processes, and coordinating with nurses