Emergency Veterinary Discharge Coordinator

ethosveterinaryhealth; Winchester (VA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Paid Time Off

CE allowance + VetBloom access

VTNE/license reimbursement

Uniform allowance

Employee pet discount

Disability & Life Insurance

Job summary

Ethos Veterinary Health is hiring a Veterinary Discharge Coordinator in Winchester, VA, to ensure smooth, compassionate discharge processes for emergency and referral patients. This role supports clinicians, informs clients, and coordinates billing and records in a fast-paced hospital environment.

The successful candidate will handle post-discharge follow-ups, coordinate with departments, and maintain accurate medical records while delivering empathetic client service and maintaining

Qualifications

• High school diploma or equivalent.
• Strong teamwork and communication.
• Ability to work in a fast-paced veterinary environment.

Responsibilities

• Facilitate clear, compassionate communication between hospital staff, pet owners, and referring primary veterinarians.
• Bridge interdepartmental communication between Emergency, Surgery, and other specialty services.
• Assist clinicians with client updates, consultations, and discharge instructions
• Guide clients through the discharge process, addressing questions during pickup and providing post-discharge follow-up to ensure a seamless transition to home care.
• Manage patient records and relay diagnostic findings, including laboratory, radiology, and ultrasound results.
• Conduct proactive client callbacks, routine follow-ups, and post-visit check-ins
• Prepare treatment estimates, coordinate billing inquiries, and perform hospital billing audits.
• Operate multi-line phone systems, oversee medical record-keeping, and handle daily office administration.
• Take initiative in a fast-paced clinical setting while delivering empathetic, attentive client and patient support.
• Maintain an organized workflow, a positive attitude, and professional conduct across all team and client interactions.
• Collaborate cross-functionally with doctors, veterinary technicians, and support staff to support hospital operations.

Skills

Teamwork & communication

Education

High school diploma or equivalent

Job description

Ethos Veterinary Health is hiring a Veterinary Discharge Coordinator in Winchester, VA, to ensure smooth, compassionate discharge processes for emergency and referral patients. This role supports clinicians, informs clients, and coordinates billing and records in a fast-paced hospital environment.

The successful candidate will handle post-discharge follow-ups, coordinate with departments, and maintain accurate medical records while delivering empathetic client service and maintaining