Veterinary Discharge Coordinator

ethosveterinaryhealth; Winchester (VA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Paid Time Off

CE allowance + VetBloom access

VTNE/license reimbursement

Uniform allowance

Employee pet discount

Disability & Life Insurance

Job summary

Ethos Veterinary Health is hiring a Veterinary Discharge Coordinator in Winchester, VA, to ensure smooth, compassionate discharge processes for emergency and referral patients. This role supports clinicians, informs clients, and coordinates billing and records in a fast-paced hospital environment.

The successful candidate will handle post-discharge follow-ups, coordinate with departments, and maintain accurate medical records while delivering empathetic client service and maintaining

Qualifications

• High school diploma or equivalent.
• Strong teamwork and communication.
• Ability to work in a fast-paced veterinary environment.

Responsibilities

• Facilitate clear, compassionate communication between hospital staff, pet owners, and referring primary veterinarians.
• Bridge interdepartmental communication between Emergency, Surgery, and other specialty services.
• Assist clinicians with client updates, consultations, and discharge instructions
• Guide clients through the discharge process, addressing questions during pickup and providing post-discharge follow-up to ensure a seamless transition to home care.
• Manage patient records and relay diagnostic findings, including laboratory, radiology, and ultrasound results.
• Conduct proactive client callbacks, routine follow-ups, and post-visit check-ins
• Prepare treatment estimates, coordinate billing inquiries, and perform hospital billing audits.
• Operate multi-line phone systems, oversee medical record-keeping, and handle daily office administration.
• Take initiative in a fast-paced clinical setting while delivering empathetic, attentive client and patient support.
• Maintain an organized workflow, a positive attitude, and professional conduct across all team and client interactions.
• Collaborate cross-functionally with doctors, veterinary technicians, and support staff to support hospital operations.

Skills

Teamwork & communication

Education

High school diploma or equivalent

Job description

Veterinary Discharge Coordinator | $21- 24/hr

Location: Valley Veterinary Emergency & Referral Center - Winchester, VA

Full-Time | 3x12s or 4x10s

$21- 24/hr

Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital and is now hiring a Discharge Coordinator. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care.

Pay & Benefits for Discharge Coordinators

• $21- 24/hr

Full-time benefits include:

• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule

• Three 12-hour shifts or four 10-hour shifts
• Weekends and holidays as needed

Discharge Coordinator Responsibilities

• Facilitate clear, compassionate communication between hospital staff, pet owners, and referring primary veterinarians.
• Bridge interdepartmental communication between Emergency, Surgery, and other specialty services.
• Assist clinicians with client updates, consultations, and discharge instructions
• Guide clients through the discharge process, addressing questions during pickup and providing post-discharge follow-up to ensure a seamless transition to home care.
• Manage patient records and relay diagnostic findings, including laboratory, radiology, and ultrasound results.
• Conduct proactive client callbacks, routine follow-ups, and post-visit check-ins
• Prepare treatment estimates, coordinate billing inquiries, and perform hospital billing audits.
• Operate multi-line phone systems, oversee medical record-keeping, and handle daily office administration.
• Take initiative in a fast-paced clinical setting while delivering empathetic, attentive client and patient support.
• Maintain an organized workflow, a positive attitude, and professional conduct across all team and client interactions.
• Collaborate cross-functionally with doctors, veterinary technicians, and support staff to support hospital operations.

Qualifications

• High school diploma or equivalent
• Basic math, reading, and writing skills
• Strong teamwork and communication skills
• Ability to work in a fast-paced veterinary environment

For more than 25 years, VVERC has been a trusted name in emergency care. Valley Veterinary Emergency & Referral Center was born from the vision of 19 local veterinarians and in April of 1998, our doors opened.

We’re deeply committed to maintaining a healthy, respectful, and fun work environment, in partnership with the Ethos Community Team. Our culture is guided by our Team Agreements, which reflect how we show up for each other every day through daily check-ins, team reflections, and making space for self-care and recognition.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need