Veterinary Discharge Coordinator - Client Care Lead

Ethos Discovery; Winchester (VA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid Time Off

CE Allowance

VetBloom access

Scholarship opportunities

VTNE/license reimbursement

Uniform allowance

Employee pet discount

Disability & Life Insurance

Job summary

Valley Veterinary Emergency & Referral Center in Winchester, VA, is seeking a Veterinary Discharge Coordinator to join our 24/7 emergency hospital. This full-time role offers three 12-hour shifts or four 10-hour shifts, with a competitive pay of $21-24 per hour and benefits including medical, dental, vision, 401(k), PTO, CE allowance, and more.

You will coordinate clear communication between staff and pet owners, manage records, assist with discharge planning, and support hospital operations in

Qualifications

• High school diploma or equivalent.
• Basic math, reading, and writing skills.
• Strong teamwork and communication skills.
• Ability to work in a fast-paced veterinary environment.

Responsibilities

• Facilitate clear, compassionate communication between hospital staff, pet owners, and referring primary veterinarians.
• Bridge interdepartmental communication between Emergency, Surgery, and other specialty services.
• Assist clinicians with client updates, consultations, and discharge instructions
• Guide clients through the discharge process, addressing questions during pickup and providing post-discharge follow-up to ensure a seamless transition to home care.
• Manage patient records and relay diagnostic findings, including laboratory, radiology, and ultrasound results.
• Conduct proactive client callbacks, routine follow-ups, and post-visit check-ins
• Prepare treatment estimates, coordinate billing inquiries, and perform hospital billing audits.
• Operate multi-line phone systems, oversee medical record-keeping, and handle daily office administration.
• Take initiative in a fast-paced clinical setting while delivering empathetic, attentive client and patient support.
• Maintain an organized workflow, a positive attitude, and professional conduct across all team and client interactions.
• Collaborate cross-functionally with doctors, veterinary technicians, and support staff to support hospital operations.

Skills

Teamwork

Communication

Fast-paced environment

Basic math skills

Reading & writing

Education

High school diploma

Job description

Valley Veterinary Emergency & Referral Center in Winchester, VA, is seeking a Veterinary Discharge Coordinator to join our 24/7 emergency hospital. This full-time role offers three 12-hour shifts or four 10-hour shifts, with a competitive pay of $21-24 per hour and benefits including medical, dental, vision, 401(k), PTO, CE allowance, and more.

You will coordinate clear communication between staff and pet owners, manage records, assist with discharge planning, and support hospital operations in