Emergency Veterinary Client Liaison

Ethos Veterinary Health; Santa Barbara (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

401(k) retirement plan

Three weeks of accrued paid time off

VetBloom access with RACE-approved CE

Professional development opportunities

Job summary

Ethos Veterinary Health in Santa Barbara is seeking a Client Patient Liaison for the Emergency Department. This full-time, non-clinical role acts as the communication bridge between pet owners and the emergency veterinary team, delivering timely updates and coordinating patient flow during emergencies.

You will support intake and discharge, review estimates, process payments, and answer basic billing or pet insurance questions, while maintaining calm, compassionate client service and

Qualifications

• Experience in veterinary client service or veterinary reception preferred.
• Strong verbal and written communication and exceptional client service skills.
• Ability to multitask and stay organized in a fast-paced Emergency hospital.
• Calm, compassionate, professional approach to difficult situations.
• Experience with veterinary practice management software or EMR preferred.

Responsibilities

• Serve as a primary point of contact for Emergency clients, providing compassionate updates, guidance, and support throughout their pet's visit.
• Coordinate communication between clients, the front desk, Emergency veterinarians, Veterinary Technicians, and support teams to maintain efficient patient flow.
• Support emergency intake and discharge processes while helping clients understand what to expect during their visit.
• Maintain accurate documentation of client communications and patient updates within veterinary practice management software.
• Review treatment estimates, process payments, and assist clients with basic billing and pet insurance questions.
• Recognize urgent situations and promptly connect clients with the appropriate clinical team for veterinary triage.
• Provide calm, professional, and solution-focused customer service during emotionally sensitive and high-stress situations.

Skills

Veterinary client service

Communication skills

Multitasking

Calm demeanor

EMR/software experience

Attention to detail

Team collaboration

Tools

Practice management software

Job description

Ethos Veterinary Health in Santa Barbara is seeking a Client Patient Liaison for the Emergency Department. This full-time, non-clinical role acts as the communication bridge between pet owners and the emergency veterinary team, delivering timely updates and coordinating patient flow during emergencies.

You will support intake and discharge, review estimates, process payments, and answer basic billing or pet insurance questions, while maintaining calm, compassionate client service and