Emergency Vet Care Concierge & Liaison

Ethos Veterinary Health; Alpharetta (GA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(k) with employer match

CE allowance

Uniform allowance

Employee pet discount

HSA/FSA

Disability Insurance

Life Insurance

Professional development

EAP

Employee referral program

Job summary

Ethos Veterinary Health’s Alpharetta facility seeks an Emergency Veterinary Client Care Coordinator to join our emergency services team. This full-time role operates Friday–Monday from 10:00 AM to 8:00 PM, serving as the vital link between veterinarians, clients, and the front office.

You will support communication, care coordination, and documentation, helping clients understand treatment options while enabling clinicians to focus on patient care.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of veterinary experience.
• Strong client service and communication skills.
• Fluent English speaking and reading skills required.

Responsibilities

• Lead estimate creation and treatment plan presentation to clients.
• Clearly communicate the value of recommended services and help clients understand treatment options.
• Review final invoices with clients prior to discharge.
• Maintain up-to-date awareness of patient needs, status, treatment plans, and progress.
• Monitor client wait times and provide timely follow-up and communication.
• Serve as the primary communication liaison between clients, veterinarians, Veterinary Technicians, and front-office team members.
• Provide timely patient updates while managing client expectations throughout the visit.
• Accurately receive, document, and relay phone, email, and fax communications.
• Assist veterinarians with medical records, charting, treatment plans, and discharge documentation.
• Coordinate patient discharges and ER transfers in collaboration with the Veterinary Technician team.
• Explain basic discharge instructions, medications, and home-care recommendations to clients.
• Collaborate with Client Service Specialists and clinical staff to maintain efficient workflow and continuity of care.
• Take ownership of assigned responsibilities and follow established processes consistently.

Skills

Client communication

Front office coordination

Multitasking

English fluency

Education

High school diploma

Job description

Ethos Veterinary Health’s Alpharetta facility seeks an Emergency Veterinary Client Care Coordinator to join our emergency services team. This full-time role operates Friday–Monday from 10:00 AM to 8:00 PM, serving as the vital link between veterinarians, clients, and the front office.

You will support communication, care coordination, and documentation, helping clients understand treatment options while enabling clinicians to focus on patient care.