Emergency Veterinary Client Concierge

United Veterinary Care; San Mateo (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Pay up to $26 DOE

Short Term Disability

Life Insurance; company options

Employee Assistance Program (Headspace

401K with company match

Health plans (CA residents)

Flexible Spending/Health Savings

Dental Insurance (United Healthcare)

Vision Insurance

Paid time off

Job summary

North Peninsula Veterinary Emergency Clinic (NPVEC) is seeking a Client Service Representative to join the PETS Team in San Mateo, CA. You will manage front-desk duties, greet clients with empathy, and facilitate appointment scheduling, records, and payments while maintaining a calm, professional hospital lobby.

The role requires excellent phone etiquette, basic veterinary terminology, and comfort in a fast-paced emergency setting. Evening and weekend shifts are required.

Qualifications

• High School Diploma required.
• Proficiency in veterinary hospital procedures.
• Basic medical terminology.
• Competency with computer systems and office equipment.

Responsibilities

• Answer phones promptly (by third ring).
• Respond to emails/voicemails and check SLACK internal communications regularly.
• Schedule appointments, collect/send records, manage euthanasia forms, send reminders.
• Greet clients appropriately and with compassion.
• Enter client information ACCURATELY into EzyVet and SmartFlow.
• Process payments, including CareCredit, Trupanion.
• Provide ongoing client support in the lobby and exam rooms.
• Communicate effectively with doctors and staff.
• Treat all animals respectfully and with compassion.

Skills

Proficiency in veterinary hospital pro

Basic medical terminology

Computer systems and office equipment

Education

High School Diploma

Job description

North Peninsula Veterinary Emergency Clinic (NPVEC) is seeking a Client Service Representative to join the PETS Team in San Mateo, CA. You will manage front-desk duties, greet clients with empathy, and facilitate appointment scheduling, records, and payments while maintaining a calm, professional hospital lobby.

The role requires excellent phone etiquette, basic veterinary terminology, and comfort in a fast-paced emergency setting. Evening and weekend shifts are required.