Client Care Navigator – 24/7 Vet ER Team

Timberline Veterinary Emergency and Specialty; Seattle (WA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Profit sharing

Stock appreciation rights plan

Continuing education

Travel allowances

Job summary

Timberline Veterinary Emergency and Specialty is seeking enthusiastic Client Care Representatives to join our 24/7 emergency and specialty team in North Seattle. You will bridge the veterinary team with clients, ensuring smooth communication and patient care coordination.

Ideal candidates have prior reception experience, strong communication and organizational skills, and a positive, growth-oriented mindset. Washington Veterinary Medical Clerk license must be achievable within 60 days of hire.

Qualifications

• Prior phone or reception experience.
• Prior veterinary or animal service experience preferred.
• Excellent communication and interpersonal skills.
• Comfortable interacting with clients and creating a positive customer experience.
• Strong attention to detail and organizational skills.
• Positive attitude, cooperative work style and growth mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Compassion, empathy, and professionalism in all interactions.
• Able to pass the Washington Veterinary Medical Clerk license within 60 days of hire.
• Basic computer and scheduling software proficiency.

Responsibilities

• Answering administrative phone inquiries from clients and primary care veterinarians.
• Assisting with patient admissions.
• Ensuring the completion and organization of administrative forms.
• Providing support with insurance paperwork.
• Collecting payments.
• Maintaining the cleanliness and professional appearance of the waiting and examination areas.

Skills

Phone etiquette

Customer service

Communication

Interpersonal skills

Organizational skills

Education

Washington Veterinary Medical Clerk license

Tools

Scheduling software

Basic computer skills

Job description

Timberline Veterinary Emergency and Specialty is seeking enthusiastic Client Care Representatives to join our 24/7 emergency and specialty team in North Seattle. You will bridge the veterinary team with clients, ensuring smooth communication and patient care coordination.

Ideal candidates have prior reception experience, strong communication and organizational skills, and a positive, growth-oriented mindset. Washington Veterinary Medical Clerk license must be achievable within 60 days of hire.