Pet Care Coordinator – Veterinary Emergency & Specialty

Ethos Veterinary Health; Concord (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation and sick time

Uniforms provided

Opportunities for professional growth

Job summary

SAGE Veterinary Centers in Concord, CA is hiring a Client Service Coordinator for our Emergency and Specialty hospital. You will greet clients, manage scheduling, and assist with admission and payments.

Ideal candidates have 2+ years in hospitality or veterinary client service, strong communication and organizational skills, and proficiency with MS Word, Excel, Outlook; familiarity with ezyVet and Five9 is a plus.

Qualifications

• High school diploma or equivalent.
• 2+ years hospitality or customer service experience.
• 2+ years veterinary customer service preferred.
• Strong interpersonal skills, empathy, and compassion.
• Professional during emergencies and emotionally challenging situations.
• Excellent organization and attention to detail.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Typing speed 45 WPM; 10-key calculator use.
• Experience with veterinary software such as ezyVet and Five9.

Responsibilities

• Welcome clients and their pets with a compassionate, professional experience.
• Answer calls, respond to emails, and answer questions about services and appointments.
• Schedule specialty appointments, coordinate procedures, and maintain calendars.
• Support clients navigating emergencies while remaining calm and reassuring.
• Assist with check-in, check-out, paperwork, and payment processing.
• Maintain accurate client and patient records and protect confidentiality.
• Communicate with technicians, doctors, and staff to ensure smooth flow.
• Address client concerns professionally and escalate when needed.
• Maintain a clean, welcoming, and organized reception area.
• Multitask effectively balancing phones, needs, scheduling, and admin tasks.

Skills

Customer service

Hospitality experience

Communication

Empathy

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

ezyVet

Job description

SAGE Veterinary Centers in Concord, CA is hiring a Client Service Coordinator for our Emergency and Specialty hospital. You will greet clients, manage scheduling, and assist with admission and payments.

Ideal candidates have 2+ years in hospitality or veterinary client service, strong communication and organizational skills, and proficiency with MS Word, Excel, Outlook; familiarity with ezyVet and Five9 is a plus.