Emergency Utilities CSR - Overnight Shifts

Sutherland; Virginia; Vor Ort; USD 19.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Paid training

Paid time off

Advancement opportunities

Incentives & rewards

Employee discounts

EAP & Wellness program

Personal trainer

Zusammenfassung

Sutherland in Virginia seeks an Emergency Customer Service Representative to deliver outstanding support via phone, email, chat, and correspondence for a public utility client. The role requires full availability for various shifts, including at least one weekend day.

You will handle service requests, billing questions, and outage-related inquiries, educate customers on energy choices, and employ active listening to resolve issues.

Qualifikationen

• Excellent verbal and written communication skills.
• Fulltime availability.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Aufgaben

• Handle various customer service calls (service requests, billing questions, energy conservation).
• Handle calls related to power outages and other emergency situations.
• Must be an active listener and can leverage probing question skills to provide resolutions.
• Educate customers on energy suppliers and energy choice programs.

Kenntnisse

Verbal and written communication

Customer service experience

Multi-tasking

Full-time availability

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Sutherland in Virginia seeks an Emergency Customer Service Representative to deliver outstanding support via phone, email, chat, and correspondence for a public utility client. The role requires full availability for various shifts, including at least one weekend day.

You will handle service requests, billing questions, and outage-related inquiries, educate customers on energy choices, and employ active listening to resolve issues.