Customer Service Representatives - Emergency (Virginia State Residents)

Sutherland Global; Virginia Beach, Northern (VA, KY); Híbrido; USD 21 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision benefits

Paid training

Paid time off (PTO)

Advancement opportunities

Additional pay incentives and monthly賞

Employee discounts

EAP & Health and Wellness programs

Resumo da oferta

Sutherland in Virginia seeks an Emergency Customer Service Representative to deliver outstanding care via phone, email, chat and correspondence for a public utility client. You will handle service requests, billing questions, energy conservation advice, and outages-related calls from customers.

This full-time role requires strong communication, active listening, and the ability to educate customers on energy suppliers and programs, with weekend availability and shift flexibility to cover 24/7

Qualificações

• Excellent verbal and written communication skills.
• Fulltime availability.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Responsabilidades

• Deliver excellent customer care via phone, email, chat, and correspondence.
• Handle service requests, billing questions, energy conservation advice, etc.
• Handle calls related to power outages and emergency situations.
• Educate customers on suppliers and energy choice programs.

Conhecimentos

Excellent verbal and written comms

Fulltime availability

Problem solving

Multi-tasking

Customer service experience

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Company Description:

We’re Sutherland and we’re seeking Customer Service/Emergency Services Representatives. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.

Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.

Job Description:

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes:

• Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
• Will be handling calls related to power outages and other emergency situations.
• Must be an active listener and can leverage probing question skills to provide resolutions.
• Agents will also educate customers on suppliers and energy choice programs.

Pay:

What we offer:

• Hourly rate -$15 per hour with available performance incentives.
  • Prefer overnights? Agents working overnight shifts earn an extra $1 overnight premium!
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland

Qualifications:

• Excellent verbal and written communication skills
• Fulltime availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent

Additional Information:

This position must be performed from within the State of Virginia. Employees may not perform work while located outside this region. Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies and identity-verification procedures, including webcam verification as required.

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.