Emergency CSR: 24/7 Support That Protects Homes

Response Monitoring Services, Inc.; Henderson (NV); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Bilingual in Spanish

Wellness Program

Advancement opportunities

Job summary

Rapid Response Monitoring seeks a Customer Service Representative (NV) to support alarm activations and dispatch emergency responders from a 24/7 call center. You will respond to activations, deliver empathetic service, and coordinate with authorities while adhering to high industry standards.

The role requires strong computer skills, calm under pressure, and the ability to work weekends or rotating shifts in a fast-paced environment.

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service.
• Proficient computer, written, and verbal skills; comfortable using a headset in a high call volume setting.
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verifies, and dispatches on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Skills

Proficient computer skills

Clear communication

Education

Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service

Job description

Rapid Response Monitoring seeks a Customer Service Representative (NV) to support alarm activations and dispatch emergency responders from a 24/7 call center. You will respond to activations, deliver empathetic service, and coordinate with authorities while adhering to high industry standards.

The role requires strong computer skills, calm under pressure, and the ability to work weekends or rotating shifts in a fast-paced environment.