Emergency Roadside Support Agent - 2nd Shift Weekend

Worthingtonchamber; Worthington, Northern (OH, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Company wellness program

Competitive 401(k)

Company paid insurances

Free AAA membership

Company discounts

Professional development

Paid time off

Job summary

AAA Ohio is seeking full-time Call Center Representatives in Worthington. This role requires answering member calls for emergency roadside assistance, with a focus on providing empathetic customer service.

The position offers a comprehensive benefits package including a wellness program, 401(k) with company match, and professional development. Candidates should have strong communication skills and a general knowledge of geography, especially regarding the Ohio Auto Club territory.

Qualifications

• Previous call center experience preferred.
• Strong customer service and communication skills.
• Ability to display patience and empathy.

Responsibilities

• Handle incoming Emergency Road Service member calls.
• Provide solutions to roadside problems.
• Perform accurate data entry of required member information.

Skills

Customer service skills

Communication skills

Multitasking

Geographical knowledge

Empathy

Education

High School

Job description

AAA Ohio is seeking full-time Call Center Representatives in Worthington. This role requires answering member calls for emergency roadside assistance, with a focus on providing empathetic customer service.

The position offers a comprehensive benefits package including a wellness program, 401(k) with company match, and professional development. Candidates should have strong communication skills and a general knowledge of geography, especially regarding the Ohio Auto Club territory.