Call Center Representative - Worthington

Worthington Area Chamber; Alliance (OH); On-site; USD 17,909,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insures.

Wellness program

Company 401(k) with match

Life, AD&D and Disability insurances

Free AAA membership

Company discounts

Paid training

Paid time off and holidays

Job summary

AAA Ohio is seeking full-time Call Center Representatives to promptly answer inbound member calls for emergency roadside assistance. This 2nd shift position requires weekend availability, with training for 2 weeks in-office at headquarters in Worthington, Ohio.

Benefits include medical, dental & vision insurances, wellness program, 401(k) with company match, life, AD&D and disability insurances, free AAA membership, and paid training and time off.

Qualifications

• Previous call center experience preferred.
• Strong customer service and communication skills.
• Ability to display patience, understanding, and empathy with each member calling in for emergency road service.
• General knowledge of local, state and national geography, with a strong focus on Ohio Auto Club territory.
• Intermediate computer skills (including typing, data entry, internet navigation, multiple screens, etc.)
• Ability to effectively multitask, including working over the phone and on the computer simultaneously.
• The ability to reason through member vehicle issues using provided scripts to gather appropriate information.

Responsibilities

• Handle incoming Emergency Road Service (ERS) member calls promptly and professionally.
• Provide empathetic responses while following procedures.
• Suggest AAA-approved solutions for roadside issues.
• Understand AAA and Ohio Auto Club policies to resolve requests timely.
• Ask questions and accurately enter member information into systems.
• Renew/sell memberships when appropriate during emergency calls.
• Deliver excellent customer service experiences to members.

Skills

Call center experience

Customer service

Empathy

Geography knowledge

Data entry

Multitasking

Typing

Communication skills

Job description

AAA Ohio is currently seeking full-time Call Center Representatives to promptly answer inbound member phone calls for emergency roadside assistance. This is a 2nd shift position and must be available to work on weekends. Training period consists of 2 weeks in office Monday through Friday 10AM - 6:30PM at headquarters in Worthington, Ohio.

Our Excellent Benefits Package Includes

• Medical, Dental & Vision Insurances
• Company wellness program
• Competitive 401(k) with company match
• Company paid Life, AD&D and Disability insurances
• Free AAA membership
• Company discounts
• Professional development and paid training
• Paid time off and paid holidays

Job Responsibilities Include

• Effective and efficient handling of incoming Emergency Road Service (ERS) member calls.
• Provide an empathetic approach to the members’ requests while efficiently following procedures.
• Supply solutions to the members’ road side problems by recommending AAA approved programs such as mobile battery, Club Owned Repair and Approved Auto Repair.
• Possess a thorough understanding of AAA and Ohio Auto Club (OAC) Roadside Assistance policies in order to satisfy member requests in a timely and effective manner.
• Ask appropriate questions and perform accurate D3data entry of all required member information (including membership name, number, location, car information, etc.).
• Successfully renew/sell memberships, as required, in relation to members calling in for emergency road service.
• Provide excellent customer service experiences to all members.

Qualifications

• Previous call center experience preferred.
• Strong customer service and communication skills.
• Ability to display patience, understanding, and empathy with each member calling in for emergency road service.
• General knowledge of local, state and national geography, with a strong focus on Ohio Auto Club territory.
• Intermediate computer skills (including typing, data entry, internet navigation, multiple screens, etc.)
• Ability to effectively multitask, including working over the phone and on the computer simultaneously.
• The ability to reason through member vehicle issues using provided scripts to gather appropriate information.

To learn more and view all of our open positions, visit AAA.com/careers. EOE.

Founded in 1902, AAA is one of the world's largest membership organizations and one of the most recognized and trusted brands in the U.S. Come join our team of dynamic professionals and share in our mission of delivering unparalleled service and competitive products.