Emergency Roadside Call Center Agent

Worthington Area Chamber; Alliance (OH); On-site; USD 17,909,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insures.

Wellness program

Company 401(k) with match

Life, AD&D and Disability insurances

Free AAA membership

Company discounts

Paid training

Paid time off and holidays

Job summary

AAA Ohio is seeking full-time Call Center Representatives to promptly answer inbound member calls for emergency roadside assistance. This 2nd shift position requires weekend availability, with training for 2 weeks in-office at headquarters in Worthington, Ohio.

Benefits include medical, dental & vision insurances, wellness program, 401(k) with company match, life, AD&D and disability insurances, free AAA membership, and paid training and time off.

Qualifications

• Previous call center experience preferred.
• Strong customer service and communication skills.
• Ability to display patience, understanding, and empathy with each member calling in for emergency road service.
• General knowledge of local, state and national geography, with a strong focus on Ohio Auto Club territory.
• Intermediate computer skills (including typing, data entry, internet navigation, multiple screens, etc.)
• Ability to effectively multitask, including working over the phone and on the computer simultaneously.
• The ability to reason through member vehicle issues using provided scripts to gather appropriate information.

Responsibilities

• Handle incoming Emergency Road Service (ERS) member calls promptly and professionally.
• Provide empathetic responses while following procedures.
• Suggest AAA-approved solutions for roadside issues.
• Understand AAA and Ohio Auto Club policies to resolve requests timely.
• Ask questions and accurately enter member information into systems.
• Renew/sell memberships when appropriate during emergency calls.
• Deliver excellent customer service experiences to members.

Skills

Call center experience

Customer service

Empathy

Geography knowledge

Data entry

Multitasking

Typing

Communication skills

Job description

AAA Ohio is seeking full-time Call Center Representatives to promptly answer inbound member calls for emergency roadside assistance. This 2nd shift position requires weekend availability, with training for 2 weeks in-office at headquarters in Worthington, Ohio.

Benefits include medical, dental & vision insurances, wellness program, 401(k) with company match, life, AD&D and disability insurances, free AAA membership, and paid training and time off.