Emergency Roadside Dispatcher & Driver Coordinator

FleetPride; Town of Bath (NY); On-site; USD 22,000 - 33,000; Full time

Job summary

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., seeks a dispatcher to handle inbound/outbound calls for roadside towing, record applications, and enter data with accuracy.

You will prioritize calls, coordinate drivers, monitor routes, and relay critical information to ensure timely service while staying composed under pressure. High school diploma or GED required; dispatching experience preferred.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Dispatching experience is preferred but not required.
• Valid driver's license with a clean driving record is required.
• Strong phone voice and professional appearance are essential.
• Excellent customer service and communication abilities, especially under pressure.

Responsibilities

• Handle inbound and outbound calls and scheduling for roadside wrecking/towing services.
• Receive emergency and non-emergency calls and record applications information.
• Enter data in the computer system and maintain logs of calls and activities.
• Prioritize calls by urgency and provide ETA.
• Determine best driver, coordinate routes, and monitor driver locations.
• Communicate pertinent information to drivers to complete calls.
• Maintain calmness under pressure and multitask in a fast-paced environment.
• Billing for auto clubs (AAA/Agero/Gelco and others).
• All other duties as assigned.

Skills

Valid driver's license

Customer service

Typing

Data entry

Multitask

Communication skills

Education

High school diploma or GED

Tools

Computer proficiency

Job description

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., seeks a dispatcher to handle inbound/outbound calls for roadside towing, record applications, and enter data with accuracy.

You will prioritize calls, coordinate drivers, monitor routes, and relay critical information to ensure timely service while staying composed under pressure. High school diploma or GED required; dispatching experience preferred.