Emergency Roadside Dispatcher - 24/7 On-Site

ACS Auto Club Services, Inc.; West Columbia (SC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401(k) plan with company match

Paid holidays and PTO

Tuition assistance

Job summary

The Auto Club Group (ACG) is seeking a Fleet Dispatcher for an on-site role in Columbia, SC. You will dispatch emergency roadside calls to members and fleet personnel via radio, phone, or electronic systems, using CAD software and maps to locate member locations.

Responsibilities include monitoring calls, handling escalations, and documenting service issues while providing clear directions to field staff; must adapt to a fast-paced environment and irregular hours.

Qualifications

• High school diploma or GED required; ability to navigate computer systems and enter data accurately.
• Strong verbal communication and active listening for phone/in-person interactions.
• Basic knowledge of geography and ability to provide directions.

Responsibilities

• Monitor dispatched calls and take action to resolve service or other potential problems.
• Handle driver/customer escalations in accordance with established procedures.
• Provide explanations to customers and report issues.

Skills

High school diploma

Data entry

Geography knowledge

Customer service

Active listening

Education

High school diploma or GED

Job description

The Auto Club Group (ACG) is seeking a Fleet Dispatcher for an on-site role in Columbia, SC. You will dispatch emergency roadside calls to members and fleet personnel via radio, phone, or electronic systems, using CAD software and maps to locate member locations.

Responsibilities include monitoring calls, handling escalations, and documenting service issues while providing clear directions to field staff; must adapt to a fast-paced environment and irregular hours.