Evening Fleet Dispatcher – Roadside Support

AAA-The Auto Club Group; Pompano Beach (FL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

AAA membership

Paid training

PTO

Health insurance

Retirement plan

Career growth

Travel discounts

Job summary

AAA The Auto Club Group in Pompano Beach, FL is seeking a Fleet Dispatcher. You will dispatch emergency roadside calls to members and fleet personnel via radio, phone, or electronic systems, and manage calls to determine member locations using maps and computer-aided processing.

This full-time, hourly role runs 3pm–11pm, Monday–Friday, with shift differentials and paid training. The position offers a comprehensive benefits package including health, retirement, PTO, and life insurance.

Qualifications

• High school diploma or GED is required.
• Data entry using a standard keyboard is essential.
• Basic math skills including addition, subtraction and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to inquiries.
• Geographical knowledge and the ability to provide directions.
• Strong verbal communication and active listening for calls.

Responsibilities

• Monitor dispatched calls and resolve service issues.
• Handle driver and customer escalations per procedures.
• Explain issues to customers and document service problems.
• Close service requests using the dispatch system.
• Accept payments from members/customers when needed.
• Reconcile simple payment issues and maintain records.
• Assist coworkers and junior dispatchers as needed.

Skills

High school diploma

Data entry

Basic math

Customer service

Written communication

Geography basics

Verbal communication

Fast-paced work

Tools

Dispatch system

Job description

AAA The Auto Club Group in Pompano Beach, FL is seeking a Fleet Dispatcher. You will dispatch emergency roadside calls to members and fleet personnel via radio, phone, or electronic systems, and manage calls to determine member locations using maps and computer-aided processing.

This full-time, hourly role runs 3pm–11pm, Monday–Friday, with shift differentials and paid training. The position offers a comprehensive benefits package including health, retirement, PTO, and life insurance.