Fleet Dispatcher - Emergency Roadside (24/7)

acg; Pinewood Vista (SC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

AAA membership

Job summary

ACG is seeking a Fleet Dispatcher for an on-site role located in North Charleston, SC. You will dispatch emergency roadside calls, manage communications, and guide field personnel to member locations using map-reading and GPS tools.

The position requires flexibility, including evenings, weekends, and overtime as needed. Compensation is hourly, with full benefits and a focus on accurate data entry and customer service.

Qualifications

• High school diploma or GED required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Monitor dispatched calls and take action to resolve and correct service or other potential problems.
• Handle driver / customer escalations in accordance with established procedures.
• Provide explanations to customers and reports / document service issues.
• Close service requests using company electronic dispatching system.
• Accept payment from members / customers, when necessary.
• Reconcile and resolve rudimentary payment issues and maintain related records and files.
• Assist coworkers and less-tenured dispatchers, as necessary.

Skills

High school diploma or GED

Keyboard data entry

Basic math

Customer issue resolution

Written communication

Geography knowledge

Verbal communication

Fast-paced environment

Job description

ACG is seeking a Fleet Dispatcher for an on-site role located in North Charleston, SC. You will dispatch emergency roadside calls, manage communications, and guide field personnel to member locations using map-reading and GPS tools.

The position requires flexibility, including evenings, weekends, and overtime as needed. Compensation is hourly, with full benefits and a focus on accurate data entry and customer service.