Emergency Restoration Tech: Water & Fire Mitigation

Kids for the Future; Santa Maria (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

The Mitigation Technician at Kustom is responsible for responding to emergency and non-emergency service jobs to perform advanced water and fire mitigation, and remediation of mold, water, or fire-damaged areas. This role includes preparing work areas, operating equipment, and maintaining documentation and vehicle readiness.

Responsibilities cover on-site mitigation, setup and cleanup, safety, and customer communication, with on-call duties for after-hours service.

Qualifications

• High school diploma or GED required.
• IICRC Water Restoration certificate preferred.
• Must be able to identify product (consumables), usage and disposal requirements with training.
• Must have knowledge of various pump systems.
• Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic.
• Excellent written and verbal communication skills.
• Willingness to be flexible and adaptable based on business needs.
• Deep knowledge of the principles and practices of customer service.
• Ability to work with time constraints to meet specific deadlines.
• Demonstrates accuracy and thoroughness.
• Eligible to operate a vehicle per company policy.

Responsibilities

• Perform emergency board up, water extraction, and fire mitigation services efficiently and safely.
• Prepare rooms / areas for work activities to include setting up staging areas and equipment.
• Perform demolition and general clean up.
• Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing debris.
• Set drying equipment.
• Maintain clean and organized work areas to include securely storing equipment, tools, and supplies while not in use.
• Interface with customers and relay information to Project Manager and Superintendent when appropriate
• Complete paperwork, upload documents, and provide job updates into database as needed.
• Maintain warehouse, equipment, tools in clean and working condition.
• Ensure the company vehicle is always fully stocked.
• Monitor consumable material stock.
• Monitor the safety, security, efficiency, and appearance of the company vehicle.
• Monitor the safety, security and appearance of the company jobsites.
• Recognize and mitigate jobsite safety hazards.
• Participate in an on-call schedule for after-hours service calls.

Skills

Customer service

Communication

Time management

Strong work ethic

Attention to detail

Safety awareness

Flexibility

Physical stamina

Vehicle operation

Education

High school diploma or GED

Job description

The Mitigation Technician at Kustom is responsible for responding to emergency and non-emergency service jobs to perform advanced water and fire mitigation, and remediation of mold, water, or fire-damaged areas. This role includes preparing work areas, operating equipment, and maintaining documentation and vehicle readiness.

Responsibilities cover on-site mitigation, setup and cleanup, safety, and customer communication, with on-call duties for after-hours service.