Emergency Response Account Manager - Lead Security Ops

Allied Universal; West Point (GA); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Free employee life insurance

Paid employee training and development

401K

Employee assistance programs

Paid holidays and flexible PTO

Job summary

Allied Universal is seeking an Account Manager, Emergency Response Coordinator, in West Point, Georgia. You will lead daily security operations, guide a team of officers and supervisors, and ensure safety and client satisfaction.

This full-time role offers competitive compensation, comprehensive benefits, and opportunities to advance within a global security leader. You will also leverage scheduling technology, manage client relationships, and respond to emergencies with decisive leadership.

Qualifications

• Must have strong leadership and supervisory abilities.
• Experience in emergency management, emergency response, and/or Incident Command.
• Excellent verbal and written communication skills.
• Proficiency with web-based applications and Microsoft Office.

Responsibilities

• Manage scheduling and leverage AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Lead and develop security teams, overseeing payroll, performance, and employee relations.
• Enhance client relationships as the primary point of contact to ensure high-quality service.
• Handle security incidents and emergencies, coordinating with clients and internal teams.
• Direct compliance and security operational excellence, overseeing training, safety, and site standards.

Skills

Leadership

Problem-solving

Communication skills

Proficient computer skills

Education

Associate degree or higher in fire safety or fire science engineering

Tools

Microsoft Office

Job description

Allied Universal is seeking an Account Manager, Emergency Response Coordinator, in West Point, Georgia. You will lead daily security operations, guide a team of officers and supervisors, and ensure safety and client satisfaction.

This full-time role offers competitive compensation, comprehensive benefits, and opportunities to advance within a global security leader. You will also leverage scheduling technology, manage client relationships, and respond to emergencies with decisive leadership.