Emergency Psychiatry Call Center Clinician

Boston Medical Center; Boston (MA); On-site; USD 43,000 - 54,000; Part time

Job summary

Boston Medical Center is seeking a Call Center Clinician for the Boston Emergency Services Team (BEST) in the Psychiatry department. This part-time role (20 hours) provides telephone screening and intake, triage for psychiatric crisis, stabilization support, and referrals to appropriate resources.

The position emphasizes compassionate communication and collaboration with healthcare teams. The role requires a Master's degree in a related field and preferred licensure (LCSW/LICSW or LMHC).

Qualifications

• Master's degree required in social work, psychology, education, counseling or related field.
• Emergency psychiatry experience preferred.
• LCSW/LICSW or LMHC license preferred.

Responsibilities

• Provide telephone triage for individuals experiencing psychiatric crisis.
• Perform intake screening for the BEST program.
• Assist with stabilization and crisis intervention.
• Refer to appropriate sources and community resources.

Skills

Listening skills

Conflict resolution

Interpersonal skills

English communication

Cultural sensitivity

Bicultural/bilingual

Education

Master's degree in social work or related field

Tools

MS Word

Outlook

Electronic Medical Records

Web browsers

Job description

Boston Medical Center is seeking a Call Center Clinician for the Boston Emergency Services Team (BEST) in the Psychiatry department. This part-time role (20 hours) provides telephone screening and intake, triage for psychiatric crisis, stabilization support, and referrals to appropriate resources.

The position emphasizes compassionate communication and collaboration with healthcare teams. The role requires a Master's degree in a related field and preferred licensure (LCSW/LICSW or LMHC).