Call Center Clinician--Boston Emergency Services Team, 20hrs

Boston Medical Center (BMC); Boston (MA); On-site; USD 43,000 - 54,000; Part time

Job summary

Boston Medical Center (BMC) is seeking a Call Center Clinician for the Boston Emergency Services Team (BEST) in Psychiatry. The role provides telephone screening and intake, with crisis triage and referrals as needed. This is a part-time, 20-hour weekly position based in Boston.

The ideal candidate holds a Master’s in social work, psychology, education, or counseling and may have licensure in LCSW/LICSW or LMHC. Prior emergency psychiatry experience is preferred.

Qualifications

• Master's degree in social work, psychology, education, counseling or related field.
• Licensure in social work or counseling preferred (LCSW/LICSW/LMHC).
• Experience in emergency psychiatry or crisis settings preferred.

Responsibilities

• Provide telephone screening and intake for psychiatric crisis callers.
• Deliver telephone triage and crisis stabilization and refer to appropriate sources.

Education

Master's Degree in social work, psychology, education, counseling, or related field

Tools

MS Word

Outlook

EMR systems

Patient registration systems

Web browsers

Job description

Position Summary

This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.

Position Summary

This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.

Position: Call Center Clinician--Boston Emergency Services Team

Department: Psychiatry

Schedule: Part Time, 20 Hours

Education

JOB REQUIREMENTS

• Master's Degree in social work, psychology, education, counseling, or related field.

Certificates, Licenses, Registrations Required

• LCSW, LICSW or LMHC license preferred.

Experience

• Previous field experience working in emergency psychiatry-related clinical activities preferred.

Knowledge And Skills

• Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce. Ability to make alternative plans as needed.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.
• Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.
• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus.
• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers.

Compensation Range

$31.36- $39.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans