Boston Emergency Services Team Call Center Clinician (Per Diem)

Boston Medical Center; Boston (MA); On-site; USD 42,567 - 52,927; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

403(b) savings matches

Job summary

Boston Medical Center is looking for a part-time Call Center Clinician to provide support for individuals experiencing psychiatric crises. This role involves telephone screening, triage, and referrals to appropriate resources.

The successful candidate will have a Master's Degree in a related field and relevant licenses, along with excellent communication skills and a background in emergency psychiatry.

Compensation ranges from $30.90 to $38.42 per hour, with benefits including medical, dental, and career advancement opportunities.

Qualifications

• Master’s Degree in social work, psychology, education, counseling, or related field.
• LCSW, LICSW, or LMHC license preferred.
• Previous field experience in emergency psychiatry-related clinical activities preferred.

Responsibilities

• Perform telephone screening of psychiatric patients.
• Provide accurate screening for patients experiencing psychiatric crisis.
• Document calls and recommendations for action.
• Maintain an up-to-date roster of area inpatient psychiatric units.

Skills

Excellent listening skills

Diagnostic skills

Conflict resolution

Interpersonal skills

Cultural sensitivity

Proficiency with MS Word

Proficiency with electronic medical records

Education

Master's Degree in social work, psychology, education, counseling, or related field

Tools

MS Word

Outlook

Job description

POSITION SUMMARY

Answer BEST 800# hotline. This key position within the Boston Emergency Services Team (BEST) Program is responsible for telephone screening and intake functions, providing telephone triage for individuals experiencing psychiatric crisis, assisting with stabilization and crisis intervention, and referring to appropriate sources. Position: Boston Emergency Services Team Call Center Clinician. Department: Psychiatry. Schedule: Part Time, Per Diem.

ESSENTIAL RESPONSIBILITIES / DUTIES

• Perform telephone screening of psychiatric patients.
• Provide accurate screening for patients experiencing psychiatric crisis.
• Provide resource information based on the patient’s needs and accurately transfer case information to other providers.
• Document calls and recommendations for action.
• Under the direction of the Clinical Director of BEST, identify appropriate inpatient settings for patients requiring admission.
• Work with the patient, the patient’s family and referring agents to facilitate admission into the appropriate unit.
• Maintain an up-to-date roster of area inpatient psychiatric units for adults, children and adolescents and maintain liaison relationships.
• Develop and maintain liaison relationships with MBHP, DMH, and all referring agencies.
• Refer patients to appropriate outpatient facilities as needed; maintain up-to-date listings and liaison with outpatient, residential facilities, shelters, and halfway houses.
• Inform referring source of final disposition of cases.
• Review findings with senior clinicians or Clinical Director.
• Consult with providers regarding client assessments and crisis interventions.
• Maintain documentation and records for all cases in accordance with program requirements.
• Contribute to organization and administration of teaching programs.
• Participate in all required orientation and training programs.
• Complete required paperwork (e.g., evaluation forms) in a timely fashion to meet all regulations.
• Attend appropriate clinical and staff meetings.
• Maintain competency via ongoing continuing education and keeping applicable licenses up to date.
• Perform other related duties as needed.

JOB REQUIREMENTS

• Education: Master’s Degree in social work, psychology, education, counseling, or related field.
• Certificates, Licenses, Registrations: LCSW, LICSW or LMHC license preferred.
• Experience: Previous field experience in emergency psychiatry-related clinical activities preferred.
• Knowledge and Skills: Knowledge of referral process and community resources; excellent listening, diagnostic, conflict resolution, and practical solution development skills; ability to create alternative plans; advanced interpersonal skills; effective communication in varied formats; cultural sensitivity and comfort with diverse populations; proficiency with MS Word, Outlook, electronic medical records, and web browsers.

COMPENSATION

Salary range: $30.90–$38.42 per hour. Benefits include medical, dental, vision, pharmacy; contract increases; Flexible Spending Accounts; 403(b) savings matches; earned time cash out; paid time off; career advancement opportunities; and resources to support employee and family wellbeing.

EQUAL OPPORTUNITY EMPLOYER / EEO STATEMENT

Boston Medical Center is an equal employment/affirmative action employer. We provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression, or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please email [e-mail] or call 617-638-8582.