Call Center Clinician--Boston Emergency Services Team, 20hrs

Boston Medical Center; Boston (MA); On-site; USD 43,000 - 54,000; Part time

Job summary

Boston Medical Center is seeking a Call Center Clinician for the Boston Emergency Services Team (BEST) in the Psychiatry department. This part-time role (20 hours) provides telephone screening and intake, triage for psychiatric crisis, stabilization support, and referrals to appropriate resources.

The position emphasizes compassionate communication and collaboration with healthcare teams. The role requires a Master's degree in a related field and preferred licensure (LCSW/LICSW or LMHC).

Qualifications

• Master's degree required in social work, psychology, education, counseling or related field.
• Emergency psychiatry experience preferred.
• LCSW/LICSW or LMHC license preferred.

Responsibilities

• Provide telephone triage for individuals experiencing psychiatric crisis.
• Perform intake screening for the BEST program.
• Assist with stabilization and crisis intervention.
• Refer to appropriate sources and community resources.

Skills

Listening skills

Conflict resolution

Interpersonal skills

English communication

Cultural sensitivity

Bicultural/bilingual

Education

Master's degree in social work or related field

Tools

MS Word

Outlook

Electronic Medical Records

Web browsers

Job description

POSITION SUMMARY:

This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.

Position: Call Center Clinician--Boston Emergency Services Team

Department: Psychiatry

Schedule: Part Time, 20 Hours

JOB REQUIREMENTS

EDUCATION:

• Master's Degree in social work, psychology, education, counseling, or related field.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• LCSW, LICSW or LMHC license preferred.

EXPERIENCE:

• Previous field experience working in emergency psychiatry-related clinical activities preferred.

KNOWLEDGE AND SKILLS:

• Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.


• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce. Ability to make alternative plans as needed.


• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.


• Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.


• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus.


• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers.

Compensation Range:

$31.36- $39.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans